REFUND POLICY
Due to high demand orders may take up to 3 weeks to arrive.
How do I return an item?
Please contact us at shopatcsm@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long will I have to return my order?
You are provided a return window of 15 days from the date of delivery to initiate the return process for your order.
Can I change or cancel my order?
Once an order is placed, we are unable to modify shipping details or product specifications. For address changes, kindly cancel and reorder. Returns for a full refund can be processed upon receipt of the order. We appreciate your understanding and cooperation.
Who pays for return shipping?
The designated shipping return fee is set at $7.99. This fee is applicable in the event of a return, and it assists in covering the costs associated with the return shipment process. We appreciate your understanding regarding this matter.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 4-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.